Sil Supports welcomes feedback and complaints.
Feedback helps us improve the quality and safety of our services. Participants, families, nominees, workers and other stakeholders may raise feedback or complaints at any time.
Complaints will be handled respectfully, fairly, confidentially and without reprisal or negative treatment.
You can make a complaint by contacting Sil Supports directly:
Email: admin@silsupports.com.au
Phone: 08 8333 7277
You may also contact the NDIS Quality and Safeguards Commission if you have concerns about NDIS supports or services.
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: www.ndiscommission.gov.au
If there is immediate danger or risk to life, safety or wellbeing, call 000.
Sil Supports has internal systems for recording, reviewing and responding to feedback, complaints, incidents and reportable incidents in line with applicable NDIS provider obligations.